Verified leads: Companies with a defined function to outsource, real volume and a vendor decision date set. Never resold. Never recycled.
E-commerce · 12 support seats
Recorded qualification call and full notes, delivered to your CRM.
Our client reviews are recorded on camera, walking through dispositioned pipeline deal by deal. In outsourcing, the engagements worth chasing have real volume behind them: A support queue that doubled, coverage gaps an in-house team can’t fill, overtime that stopped penciling. Seat-based contracts run multi-year, so one qualified conversation can carry six or seven figures of lifetime value.
We message COOs, operations directors and customer-experience leads who own that problem, confirm the function, the volume and the vendor decision date on a recorded call, and the companies with a decision in motion land in your CRM with full notes attached.
There’s three steps each BPO lead or appointment passes before it hits your team’s CRM or calendar: Targeted outreach, lead screening and handoff. The point is to create a direct line between their interest in outsourced support, back-office or call center services to your team’s intake and sales process.
Companies close to a purchasing decision on BPO and outsourcing services, reached at a scale no in-house team can match, where they respond: Their inbox.
Our in-house verification team screens each BPO prospect for needs and intent to confirm they’re sales-ready before anything reaches you.
Double-verified appointments land in your CRM with a live notification. If one doesn’t match the scope we agreed, return it within 10 days and pay nothing.
Every BPO lead has cleared the same bar. If it hasn’t we don’t bill you for it. We’ve perfected a multi-step lead scoring and qualification process. Each and every prospect has been screened for needs and intent. Whether they’re outsourcing customer support, back-office operations or an entire business function, the lead arrives in your CRM already sales-qualified.
When we send outsourcing leads into your CRM, there are several things that push the needle: Lead intent, handoff and the follow up process. We partner with you on all 3, bringing decades of B2B lead generation and sales experience into your fold.
Why does the company want to outsource? Is it cost pressure, coverage gaps or a quality problem with their current provider? Which functions are on the table: Customer support, back office or an entire operation? These are the sort of things we screen before a lead hits your pipeline. Our brand promise on every lead is sales-ready intent. They want to talk to you about their outsourcing needs.
Success with BPO leads starts with strong intent but doesn’t end there: The lead handoff bridges the gap and is essential. Our team includes every note that helps your team pick up the sale: Who they last spoke with on our side, which functions they want to outsource, what they run in-house today and why they’re making the move. Pick up where we left off.
Once a BPO lead hits your CRM the game begins: You’ll have us in your corner. We help you implement a data-backed, tried-and-tested 20 touchpoint process: Call cadences, email sequences, SMS routines, how to pick up the conversation and how to message. BPO buyers vet slowly and switch rarely, so disciplined follow-up is what carries a deal across a long cycle. We’re invested in retaining your business, so we’re invested in your success. We will hold your sales team accountable & that’s a good thing.
If a BPO lead we send isn’t sales-ready qualified, you don’t pay. You get a 10-day window to return any lead that doesn’t match or exceed our quality promise.
Our BPO clients expect a 2:1 to 5:1 ROAS. Everything we do is focused towards that. Outsourcing engagements are large, multi-year commitments: A single seat-based contract can carry six or seven figures of lifetime value, which changes what a lead is worth. Our team has decades combined experience in B2B lead generation and sales & what your team needs in a program to scale it.
We’ll understand your pricing for BPO engagements and tell you how to get the most out of your spend. We know how outsourcing gets bought: Cost pressure, coverage gaps and quality issues drive the search, and proof decides who wins the engagement. If lowering filters to lower CPL is most aligned with your company, we’ll tell you. If your company is positioned differently, we’ll let you know when filtering more is appropriate. Our north star is account retention and growth for our BPO clients, and it starts before we kick off.
Our BPO leads are priced so your organization can hit a 3-5x CAC to LTV, scale activity & continue being a client for years. We mean it. If you don’t win, we don’t win. Here’s a benchmark of going rates in the BPO lead generation space today.
| What you’re buying | Typical 2026 price | The catch |
|---|---|---|
| Generic shared outsourcing leads | $25 – $150 | Resold to multiple providers; unverified intent and high no-show rates |
| Exclusive sales-qualified leads | $200 – $800 | Range depends on deal size and how strict the qualification bar really is |
| Pay-per-appointment services | $300 – $1,200 / meeting | Typical booked-meeting pricing for long-cycle B2B services like outsourcing |
| Outbound agency retainers | $3,000 – $12,000 / mo | Billed every month whether or not results show up |
The number that matters is the math against contract value. A closed account carries multi-year recurring revenue, and verified intent is what moves that number, not sticker price.
How Upcision bills: Per sales-qualified BPO lead, scoped to your offer. No retainers, no setup fees, and a 10-day return window on any lead that misses the bar.
Get your per-lead priceYes. Every lead is sold once, to you. We never shop the same prospect to competing BPO providers.
Our in-house team confirms the function, the seat or volume count, the reason for outsourcing and the vendor decision timeline on a recorded call before anything reaches your CRM.
Yes. We work with onshore, nearshore and offshore BPOs. Targeting is built around the markets and industries you sell into, not where you deliver from.
Yes. Customer support, back-office, technical support, claims processing, or a mix. You approve the targeting criteria before we dial.
You set the floor. Most BPO clients want a minimum seat count or monthly volume, and we screen for it on the qualification call.
If a prospect doesn’t match the criteria we agreed on, flag it and it doesn’t count against you. The qualification call is recorded, so there’s no argument.
Tell us what you deliver and your minimum deal size. We’ll tell you honestly whether we can fill your pipeline, and back it with our guarantee.
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